To check your TiVo or V6 box is connected to the internet you should again head to Help and Settings, Network and then select test your connection. Press the Home button on your Virgin remote and navigate through the Help and Settings category to the Clear or Reset TiVo box option and then select Reset.Īlternatively, you can hold down the standby button on the front of your box for five seconds or unplug it from the main power supply, wait 20 seconds and then plug it back in. You should also be sure to check out both the Help and Support section of Virgin Media’s website and dedicated customer forum for plenty of very helpful and easy-to-follow advice. In fact, simple measures like rebooting are always where you start when attempting to troubleshoot any device as quite often, the solution is something as straightforward as ensuring you’ve got the right wire properly plugged in or allowing a system to update. Information regarding how we process your data can be found in our Privacy Policy. If your V6 or TiVo box is telling you that it’s having trouble connecting to the internet for example, it could be that you just need to reboot your wireless router. Stop trying to use your V6 or TiVo box like you normally do and take a moment to consider what the issue might be.ĭoes an error message keep appearing? Most of them will give a good indication as to where the problem lies. What to do if your TiVo box is not working This guide will explore a number of simple but incredibly effective troubleshooting methods so that you’re able to quickly repair a variety of V6 and TiVo box problems at home without having to call up Virgin Media for assistance. While both of these devices offer a brilliantly fluid performance, plenty of room to store all of your favourite content and a hugely convenient multi-room feature, they’re still prone to occasionally malfunctioning. Virgin Media partnered with DVR and TV platform TiVo to create the 500GB TiVo set-top box and next-generation V6 set-top box.
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